They have credited a bunch of DTS incidents back, but that normally only applies where they determine that they either:

* can't help you

* don't want to help you

TBH, compared to the person-hours required to write up the DTS incident in the first place and keep the conversation going, test out their responses, etc., the cost of the incident itself is minimal.

Let alone the cost of the times where I decide to go it alone and figure it out by trial & error or reverse engineering…