They are interpreted the same way other commercial agreements are. They're also generally very lengthy and specify what they mean (i.e. what counts, what doesn't). They also set out what the consequences of breach are (maybe you want $, maybe you want something else, etc.).
There's no magic to writing "SLA" or something else. What you put in the contract is what you'll be held to...
They are interpreted the same way other commercial agreements are. They're also generally very lengthy and specify what they mean (i.e. what counts, what doesn't). They also set out what the consequences of breach are (maybe you want $, maybe you want something else, etc.).
There's no magic to writing "SLA" or something else. What you put in the contract is what you'll be held to...