> If not, I don't understand otherwise why this would happen.
Even if you don't understand why, it shouldn't come as a surprise. Megacorps wrongfully lock people out of their accounts with no recourse all the time these days. We need a law to the effect of "once your service has more than a million users, if it wouldn't be trivial and painless for them to switch to a competitor of yours, then you can't ban them without due process."
Even if you don't understand why, it shouldn't come as a surprise. Megacorps wrongfully lock people out of their accounts with no recourse all the time these days. We need a law to the effect of "once your service has more than a million users, if it wouldn't be trivial and painless for them to switch to a competitor of yours, then you can't ban them without due process."